Privacy Policy

Privacy Policy

Last updated: 21/01/2018

1. Introduction

Welcome to Vaultora.

Vaultora provides secure safe box storage and client dashboard services for individuals, families, and businesses who want to store and manage records of their valuables in an organized way.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, create an account, or use our client dashboard.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal information:
Your name, email address, phone number, address, account details, and other information you provide when contacting us or creating an account.

Account information:
Your login details, user role, dashboard activity, support messages, and account preferences.

Safe box and item records:
Information related to your safe box, stored item categories, deposit dates, item status, reference numbers, and any details required to help us maintain accurate storage records.

Communication information:
Messages you send to our support team through forms, email, phone, or your client dashboard.

Technical information:
Your IP address, browser type, device type, pages visited, and basic website usage data.

3. How We Use Your Information

We use your information to:

  • Create and manage your Vaultora account.
  • Provide safe box storage services.
  • Record and organize stored item information.
  • Allow you to view your stored item records through your secure dashboard.
  • Respond to your questions, support requests, and service enquiries.
  • Process bookings, payments, or service requests.
  • Improve our website, services, and user experience.
  • Maintain security, prevent fraud, and protect our business and clients.
  • Comply with legal and regulatory obligations.

4. Client Dashboard Data

Your client dashboard may display information about your safe box and stored items. This information is provided to help you keep track of your records.

For security reasons, Vaultora may limit the type of item details displayed online. We may avoid showing highly sensitive information, exact vault location details, or any information that could create security risks.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, remember basic preferences, and understand how visitors use our website.

You can disable cookies in your browser settings, but some parts of the website may not work properly if cookies are disabled.

6. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary with:

  • Trusted service providers who help us operate our website, email, payment, or support systems.
  • Professional advisers such as lawyers, accountants, or auditors.
  • Security or verification partners where needed.
  • Government, law enforcement, or regulatory bodies where required by law.

We only share information that is necessary for the purpose involved.

7. Data Security

Vaultora takes reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

We use security measures such as account login protection, restricted admin access, secure hosting, and controlled access to user records.

However, no website, server, or digital system is completely risk-free. You are responsible for keeping your login details private and using a strong password.

8. Data Retention

We keep your information for as long as necessary to provide our services, maintain storage records, respond to enquiries, comply with legal obligations, and resolve disputes.

When information is no longer needed, we may delete, anonymize, or securely archive it.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where legally allowed.
  • Object to certain processing of your information.
  • Withdraw consent where processing is based on consent.
  • Request information about how your data is used.

To make a request, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.

You should review their privacy policies before submitting any information.

11. Children’s Privacy

Vaultora’s services are intended for adults and legally authorized users. If a minor needs to use our services, this should be done through a parent, guardian, or legally authorized representative.

We do not knowingly collect personal information from children without proper consent.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

For privacy questions or data requests, contact us:

Vaultora
Email: info@vaultorasafebox.com
Address: Av 17 De Abril,
Panamá